The Important Bits

Salon Guidelines to prevent the spread of Covid-19

Health & Safety Procedures

I am working hard to ensure that I follow all the Government and Industry guidelines to make sure we are all safe.

I will be washing my hands regularly and between each client.

Wearing the correct PPE.

Paper towels will be used to dry hands.

Disposable towels will be used where possible.

Towels and sheets will all be washed between each client if not covered by a plastic wipeable cover.

All equipment will be sterilised after each client.

The treatment room and reception will be cleaned between each client.

I will help to keep you at the correct social distance from other clients.

I will be running my appointment system to support social distancing.

Allowing extra time between clients to ventilate the salon.

The salon will be cleaned regularly including all surfaces, couch cover, door handles, light switches, seats, card machine, cash, and my visor.

If I have any symptoms of Covid-19 I will reschedule your appointment.

How you can help prevent the risks.

Please sanitise your hands when you enter and leave the salon.

Please wear a mask.

Card or cash payments will be accepted (I will sterilise both methods)

Water will be provided in disposable cups.

Please come alone to your appointment.

Please bring your reading material if necessary.

Please bring minimal items as possible to your appointment i.e. purse, phone, diary.

If you have any symptoms of Covid-19 please reschedule your appointment.

Cancellation Policy

If you have booked your appointment online you will receive a link via email that will allow you to reschedule this over 48 hours before your treatment time. The 48-hour cancellation policy starts 48 hours before the time of your appointment. We will also require a late cancellation/no-show fee, which will be up to 100% of the total of your booking. If you cancel or rearrange before your appointment under 48 hours' notice you will be charged 50%, if you cancel under 24 hours, on the day of your appointment, or do not attend you will be charged 100 % of your booking total.

For example: if your appointment is at 3 pm on Thursday:

If you cancel on Monday which is over 48 hours you will not be charged

If you cancel at 5 pm on Tuesday you will be charged 50%

If you cancel at 4 pm on Wednesday or do not attend you will be charged 100%

Where necessary an invoice will be sent to you via email or text, this payment must be paid in full before any future bookings can be made.

If you do not attend or cancel late three times or more, we will require a 100% booking fee of the value of the treatment at the time of booking for every future booking to secure your appointment time.

Additional Information

I want to make your experience truly relaxing and restful.

If you would like my expert advice to help you to select the most appropriate treatment for you, please give me a call, as I will be happy to advise.

On the day

Please arrive ON the time of your appointment to reduce the cross-over with other clients. My guidelines will be sent to you before your appointment in your confirmation email. If you are late for your appointment, your treatment time may have to be reduced in consideration for the next client or a fee will be charged if the time allowed is missed.

I suggest you wear comfortable clothing. Please do not wear anything delicate for a massage appointment as the massage oils used may damage them.

It’s recommended that you refrain from eating heavy meals within one hour before receiving a body treatment and avoid alcohol.

Please drink a good amount of water before your treatment and try to limit tea, coffee, and cigarettes.

Please wear underwear for treatments to protect your modesty.

Pre Treatment Advice

Take a deep breath, exhale, and leave all your worries outside the door. This way, you will truly feel all the healing benefits of your treatment.

I want you to relax and enjoy your treatment and would be grateful if you ensured that your mobile phone was switched off during treatments.

I will ask you to complete a consultation form before your appointment but if you have any specific health issues please call me to discuss this with me and I can advise. If you are pregnant please inform me before your booking and I can advise you on the best treatment for you. I also do not recommend that alcohol be consumed before treatments.

There is no pressure to talk during your treatment. Being quiet can enhance your relaxation during the treatment as I understand and respect this.

However, if you have any questions or would like to talk, certainly do so, I will let you be my guide.

Post Treatment Advice

I always recommend that you drink plenty of water following a treatment, to help flush out released toxins.

Following some of the treatments, you may have a healing reaction and may feel tired or even a little emotional. This is perfectly normal, so try and relax for the rest of the day.

You may experience a little soreness the day after a firm massage, particularly if this is your first massage or you do not have this treatment often.

If you are concerned about anything following your treatment then please don’t hesitate to call me and I will be happy to assist & advise where possible.

Aftercare Advice

Facials

The following aftercare advice for you to take into consideration after your treatment for the rest of the day and at home in the future:

Avoid heat treatments (Including hot baths and showers) for 12 / 24 hours.

Avoid UV exposure and any heat treatments such as saunas & steam rooms for 24 hours.

Avoid touching the area for 24 hours.

Avoid exercise (anything that makes you sweat) for 24 hours.

Do not use products containing AHA’s or glycolic for 3 days before or 7 days after facial treatment.

We recommend that for 12-24 hours nothing should be put on the skin, e.g. Makeup, cleansers, moisturiser, etc.

Manicure & Pedicure

The following aftercare advice for you to take in consideration after your treatment for the rest of the day and at home in the future:

Leave adequate time for nails to dry before leaving the salon
Apply hand cream and foot cream at least twice a day
Wear gloves to protect nails when doing housework and other manual duties, also helps to prolong the varnish
Apply solar cuticle oil or cream to your cuticles regularly
Use non-acetone nail varnish remover
Use a nail file to smooth off any sharp nails or chips
Make sure you dry your feet thoroughly after they are wet and don’t forget in between your toes.

We also offer shellac nails, this is a polish that can last up to 2-3 weeks. It doesn’t chip like normal polish and is completely dry before you leave the salon. This is handy if you work a lot with your hands. Aftercare advice for shellac is to regularly moisturise nails on hands and feet with cream or oil and have the gel removed professionally at a salon to avoid damaging the natural nails.

Massage

The following after-care advice for you to take in consideration after your treatment.

Drink plenty of water to help flush out toxins and keep you hydrated.
Avoid Caffeine, Alcohol, and Cigarettes.
Herbal Teas can be drunk as an alternative to tea & coffee.
Eat a light meal only for the next few hours.
Further relaxation is advised.
Leaving the essential oils used on the skin for as long as possible allows the benefits of the oils to work through your body.

However, If you notice any irritation on the skin, shower immediately.

Hot baths will help reduce any soreness felt after your massage.

Reflexology

For the next 24 hours:

Drink lots of water as this will help hydrate the body and flush out any toxins. It will also help to improve energy levels
Avoid any tea or coffee also spicy foods, as these are stimulants and will reduce the effectiveness of the treatment
Don’t eat a heavy meal for the rest of the day try to eat lightly
Rest and relax to prolong the benefits of the treatment.

After your reflexology or reiki treatment healing reactions may occur, this however is nothing to worry about. It is perfectly normal as it is mainly due to the toxins being released from the body, as the body is re-balancing and cleansing itself. If you have any doubts or feel unsure about any reactions please do not hesitate to contact me for more advice. The following is a list of common reactions:

Feeling tired, yawning, watery eyes, suggest an early night or a lie-down
Increased need to pass urine, this is flushing out toxins
Increased energy
Feeling relaxed and feel a sense of well-being
Could feel emotional. Any emotion being happy or sad.

Waxing

Avoid:

For the next 24 hours

Heat Treatments i.e. Hot Baths/ Showers & Sunbeds/ Saunas

Avoid scratching the area

Avoid tight-fitted clothing

Do not apply
For the next 24 hours

Talcum Powder

Deodorants

Perfumed body lotions

Bubble Baths

Make-up & Self-tanning products

Regular exfoliation will help to prevent in-growing hairs.

Gift Vouchers
Gift vouchers are available for an amount or treatment of your choice. They are valid for six months from the date of purchase and are non-refundable.

Cancellations
If you need to cancel an appointment we ask for 24 hours' notice or there will be a 50% charge. No-shows to appointments will also be charged at 50% of the treatment price.

Age Policy
Our treatments are generally tailored to adults. However, we do offer teen treatments to those aged 16-18 with parental written consent and those aged 13-15 when accompanied by an adult.

Things to remember
You will be required to have a patch test 24 hours in advance for tinting and perming. It is recommended that you avoid heat treatments and any vigorous exercise before and after treatments, especially hair removal.

Treatment Times
Treatment times do vary and each treatment will include a 15-minute turnaround so I can prepare and ventilate the room.

Salon Hygiene Guidelines

10/07/2020 /

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Charlotte Grant
Re-opening Monday 13th July.

09/07/2020 /

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Charlotte Grant
COVID-19 preventative training and guidance.

28/06/2020 /

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Government update

23/06/2020 /

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Opening update

17/06/2020 /

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Charlotte Grant
Neal’s Yard Remedies Natural Hand Defence Spray

05/06/2020 /

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Temporary Closure

25/03/2020 /

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Christmas / New Year Opening hours

06/12/2019 /

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Christmas vouchers

06/12/2019 /

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Charlotte Grant
Supporting Portsmouth Hospitals Charity.

01/08/2019 /

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Charlotte Grant